Buying Guide/ Exchanges and Returns

Exchanges and returns

You have 14 days from the date of receipt to request an exchange or refund of products bought in our e-shop. They can not benefit from these concepts our brand products purchased in attendance shops and other e-shops.

In case of return or exchange shipping costs to our e borne by the customer.

Returns and exchanges are accepted only if the products are in perfect condition, have not been used or handled and are sent with tags and original packaging and integrity.

The return system must be equivalent to that used in the original delivery and must have our approval.
procedure

To request an exchange or refund, you must contact us via email (info@juan-jo.com) and explain your decision. If there is a change, you must specify the new product you request.

This warning message should include an e-mail contact and detailing the customer name, order number and product details.

Submissions should be addressed to the address:

Leather Gallery
Elisabeth Street
20, local 4
Barcelona 08001

Spain

Once the shipment is in our possession and we have verified the proper state of the same, we will contact you again and, if necessary, we will exchange the product or refund of importeen within shortest possible time.


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